Proper Etiquette is knowing the right thing to do and say in a given situation. In business, it means interacting with clients, co-workers and associates in a positive manner and in various situations and settings. Whether training employees with good customer service skills, preparing associates to network professionally, or equipping management with positive leadership skills, there is targeted training to address your specific needs.
Topics Include:
Management & Employee Interaction – Your employees will only be as good as the leadership with in a company. Poor interaction among employees and management can lead to the failure of a company. Learn how to affectively communicate and interact within your company. The success of your business depends on it.
Courtesy in the Workplace – Work is like “home away from home” and just as a family needs to work together, display respect and courtesy towards one another, and follow guidelines, so do those who work together. Learn what it takes to have harmony verses discord within your company.
Telephone & E-mail – Conveying a positive attitude, good manners, and courtesy over the phone or e-mail takes skill, and is essential for the success of your business. Learn how to effectively communicate with clients, customers, associates, etc. over the phone or e-mail.
Customer Service Etiquette – Providing good customer service to clients and customers is essential to the success of your business, whether in sales or service. If you and your employees won’t, your competition will. Learn what it takes to establish new customers, and maintain the ones you already have.
Sales Etiquette – Good manners along with good communication is key to meeting your customers needs. Win a customer for life using these important skills.
Network Savvy – From business card protocol to where to place your name tag, this training will equip you with confidence.
Meeting Etiquette – Whether hosting a meeting or attending one, there are certain skills, courtesy and protocol that need to be displayed and demonstrated for the success of your meeting.